Return Policy

Return Policy

At Velo, we want you to be happy with your purchase. Because we work with different suppliers for each product, return and refund eligibility may vary depending on the item.

How to Request a Return

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at veloshopyf@gmail.com with your order number and a photo of the issue. We'll review your case and work with our supplier to find the best solution.

Non-Returnable Items

Due to the nature of our products and suppliers, we are unable to accept returns for change of mind or incorrect size selection. Please review product details carefully before purchasing.

Refunds

If your return is approved, refunds will be issued to your original payment method within 5–10 business days.

Questions?

Reach out to us at veloshopyf@gmail.com and we'll do our best to help.